Shipping
Please note that we require 1-2 working days on average to process your order before dispatching.
Once the order has been dispatched an email with the tracking code will be sent to you.
Shipping Times
| Metros | 1-2 days |
| All other cities | 3-4 days |
Shipping Charges
| Standard | ₹200 |
| Standard + Gift Packaging | ₹400 |
| Premium + Shipping Insurance | ₹350 - ₹1150 |
Trusted Delivery Partner
DTDC Express Limited
TRACKING YOUR ORDER
You will receive a confirmation email once your order has been processed to the e-mail address provided at the time of checkout, which can take up to 24 hours. You will receive a second email once your order has been shipped, which will include your tracking number and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 - 2 working days for the tracking information to show. In some rare cases, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.
WRONG ADDRESS DISCLAIMER
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a small window to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at info@orientwatch.in, as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.
Please note that your parcel will be returned to us if the shipping address is incorrect. In this case, we have to wait for your parcel to be returned to us and then we can either re-ship the parcel to your correct address (additional shipping charges apply)
CONTACTING DTDC
Please call the phone number below if you are a customer in india (generally for scheduling a pickup, tracking a shipment, obtaining a transit time and rate quote, finding a drop-off location or asking about something else).
(+91) 7305770577
Opening Times:
Monday - Saturday 9:30 a.m. – 6:00 p.m. IST
Sunday Closed
TRACKING YOUR PARCEL
You will receive an order confirmation email once your order has been processed to the email address provided at the time of checkout, which can take up to 24 hours. You will receive a shipping confirmation email once your order has shipped, which will include your tracking number and a link to follow the journey of your package.
If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 - 2 working days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.
Please note that, on rare occasions, orders may be delayed as a result of a slower than usual customs clearance.
* Fulfilment usually takes between 3-5 working days.
- Please note that all shipping times are guidelines only and specific delivery dates are not guaranteed.
- All shipments will be sent from our warehouse located in Pune, Maharastra.
- Please expect a slight delay for public holiday orders.